Privacy Policy
Our website respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how your personal data is collected and used (under certain conditions). It also outlines the procedures we follow to ensure the confidentiality of your information. Finally, it sets out the choices available to you regarding the collection, use, and disclosure of your personal data. By visiting our website directly or through another site, you agree to the practices described in this policy.
Protecting your data is very important to us. Therefore, your name and any other information related to you will be used in accordance with this Privacy Policy. We will only collect information when it is necessary or directly relevant to our dealings with you.
We will retain your data in accordance with the law or for as long as it is needed for the purposes for which it was collected.
You can browse the website without providing any personal details. Your identity remains anonymous during your visit unless you create an account and log in with your username and password.
1- Data We Collect
We may need to collect your personal information if you wish to place an order on our website.
We collect, store, and process your data to complete your purchases, handle potential claims, and provide you with our services. The information we may collect includes (but is not limited to): name, gender, date of birth, email address, postal address, delivery address (if different), phone number, payment details, and card information.
We use the information you provide to process your orders, supply services and information requested by you, manage your account, verify financial transactions, audit website data, identify visitors, and develop or personalize the site’s content and layout. We may also use your details for demographic research, send you useful information about our products and services, and contact you via email with details of other services if you have agreed to receive them. You may opt out of promotional communication at any time.
We may share your name and address with third parties for delivery purposes (e.g., couriers or suppliers).
Your order details may be stored securely but may not be retrieved directly for security reasons. By logging into your account, you can access your purchase history and update your address details. You are responsible for keeping your login credentials secure, and we are not liable for misuse of your password unless the error is on our part.
Other Uses of Your Personal Data
We may use your data for surveys and marketing research, with your consent, strictly for statistical purposes and in full confidentiality. You may withdraw from these activities at any time. Survey results are kept separately from your personal data.
We may send you information about us, our website, our other websites, products, promotions, newsletters, or partner companies. If you do not wish to receive this information, please click “unsubscribe” in any email you receive, and we will stop sending you such communications within seven business days.
We may also use anonymized data to track user behavior on our website and provide aggregated insights to third parties, such as advertisers. This data does not identify you personally.
Competitions
For any competitions, we use your data to notify winners and promote our offers. Specific terms for each competition will be available separately.
Third Parties and Links to Other Websites
We may share your information with group companies, agents, contractors, or third parties assisting with deliveries, payments, statistics, marketing, or customer service. We may also share information to protect against fraud or reduce credit risk. In case of a business sale, your personal data may be transferred to the new owner.
Except as stated in this policy, we will not sell or disclose your personal data to third parties without your consent, unless required by law. Our website may contain ads or links to third-party websites. We are not responsible for their privacy policies or practices.
2- Cookies
Accepting cookies is not a requirement to visit our website. However, certain features (like the shopping cart) cannot function without them. Cookies are small text files that identify your device when visiting specific pages. They help us recognize you, save your preferences, and simplify future visits.
Cookies may also detect your IP address to save time when using our site. We do not use cookies to collect personal data for targeted marketing. You can configure your browser to reject cookies, but this may limit your ability to use some site features.
Our website uses Google Analytics, a service provided by Google to analyze web traffic. Google may transfer this information to third parties when required by law. By using our website, you consent to Google’s processing of your data as described.
3- Security
We apply appropriate security measures to protect your data from unauthorized access, loss, or misuse. Personal data is stored on secure servers with firewalls. Payment card details are encrypted (SSL technology).
While we cannot guarantee 100% protection, we take all reasonable precautions. You are strongly advised not to share full credit or debit card details via unencrypted electronic communication.
You are responsible for keeping your password and computer secure.
4- Your Rights
If you are concerned about your data, you have the right to request access to personal information we hold about you. You may also request corrections to any inaccuracies free of charge. Additionally, you can ask us at any time to stop using your personal data for direct marketing.